Good Practice Policy

You can book appointments via the website contact form, phone me or email. I aim to answer emails and return calls between 9am-5pm, Monday to Friday.

If I am unable to answer your phone call it will go to voicemail. Please leave a message and I will endeavour to return your call as soon as possible.

Please allow a minimum of 10 minutes extra to your treatment time to allow for a consultation and getting comfortable before and after your treatment.

My typical working hours are, but not restricted to:

Tues: 10.00am – 8.00pm
Wed: 10.00am – 3.00pm
Thur: 10.00am – 8.00pm
Sat:    9.30am – 12.30pm

I am available outside these hours with some notice, please call to discuss.

New male clients only by referral from an existing contact / client, thank you for your understanding.

Child appointments – Reflexology and Bach Consultations can be extremely beneficial for children and babies, depending on the age of the child will depend on the length of a session, this is to ensure the treatment is not too overwhelming. Please contact me if you would like further information. Sessions prices start from £20.

Private Health Insurance – Please check your details as you may be able to claim back for your treatments. A receipt of payment can be provided.

My fees are as follows:

Reflexology – £35.00 to £45.00
Bach Consultation – £35.00 to £45.00
Add-ons – from £5.00 to £15.00

• All fees are payable in advance or by the latest of 24 hours prior to the appointment.
• Payments can be sent by bank transfer or can be given in cash.
• If payment is not made a minimum of 24 hours before the appointment, the appointment will be cancelled. An email will be sent to you informing you of this action.
• I reserve the right to use discretion regarding the application of any discounts or offers.
• I have the right to amend treatment prices at any time and without notice.
• If any fees are outstanding, they will be required to be settled prior to any future appointments being made.

I have a Cancellation Policy of a minimum of 24 hours’ notice.

As you are aware my business is dependent on the number of clients I can see in my clinic hours. Therefore, if you are unable to make your arranged appointment, I request that you provide me with a minimum of 24 hours’ notice. This will allow me the option to re-book the time slot with someone on my waiting list.

Cancel or reschedule
More than 24 hours’ notice = Full refund or the option to reschedule.
Less than 24 hours’ notice = No refund or option to reschedule.

If you are late
Late arrivals to an appointment will result in the appointment ending at the scheduled time.
Appointments will not be made longer to accommodate a late start.
Each situation will be dealt with at the time and at the discretion of the therapist.

No-show
If you do not attend your appointment, you will not be refunded the costs of the appointment.

Pregnant
If you cancel due to going into labour or due to a maternity related hospital admission, the cancellation policy will be waivered.
If you have paid for the treatment in advance, you may reschedule for a post-natal session or can request a full refund.

If I cancel
Should I feel unwell and unable to treat you, I will explain the situation to you as soon as possible before your treatment. I will make every effort to reschedule the appointment for you. You of course can opt for a full refund if you so wish.

To ensure I can provide you with a suitable and safe treatment it is advisable that you are aware of possible contraindications and cautions. This means that some health issues will need to be discussed to agree if treatments are to continue.

Please click HERE for further details.

All Special Offers are subject to time limits and specific criteria. These will be indicated clearly with the offer, either on social media or via the website. A Time to Relax may at times and without notice remove special offers.

• Gift vouchers can be purchased for specific treatment or for a monetary value which can be used towards a treatment.
• Full payment for the Gift Voucher is required before it can be taken or posted.
• Gift Vouchers are supplied with a purple DL envelope FOC.
• All vouchers are sent by second class post to you FOC.
• If you require a special delivery this will be charged at the current postal rate and payable by you.
• These treatments can be booked during my normal working hours with no restrictions.
• Where an appointment is booked and missed, my cancellation policy will apply.
• These vouchers are non-refundable or transferable.
• Gift vouchers are to be used within 6 months of purchase.

There are no harmful after-effects of having a treatment, but in activating the body’s natural healing mechanism some reactions may be expected as the body attempts to eliminate these toxins and imbalances. This is referred to as a ‘healing response’.

Here’s what you might feel after your session:

• A sense of calm and wellbeing
• A boost in energy
• A possible reduction in pain
• Sleep comes more easily and deeply
• A temporary outbreak of a condition which has been suppressed or aggravation of an existing complaint
• Disrupted sleep patterns or a headache
• Increase in certain bodily functions such as urination and bowel movement
• It’s also normal to feel a bit more emotional

Any reactions usually occur within the first 24–48 hours following a treatment. Whatever the ‘healing response’, it is a necessary part of the healing process and will pass.

To gain optimum benefit from your treatment, the following measures are advised:

• Drink plenty of water to help flush out toxins the body wishes to eliminate
• Eat easily digested food
• Rest the body and avoid rushing around and relax as much as possible

Please inform me in advance if you wish me to wear face coverings.

As a therapist, it is essential to establish a professional environment where mutual respect is the foundation of the therapeutic relationship. Therefore, it is expected that clients conduct themselves in a manner that is always respectful towards the therapist.

This includes but is not limited to:

• • Being punctual for appointments
  • Maintaining a courteous demeanour
  • Communication free of any form of harassment or discrimination
  • Respectful behaviour not only fosters a positive and productive therapeutic setting but also supports the integrity and effectiveness of the treatment process.
  • Clients are reminded that respect is a two-way street, and I am equally committed to upholding these standards in my professional conduct.

I do offer other therapies in addition to reflexology and I provide these therapies to the same high standard. I reserve the right to use discretion regarding offering these therapies to clients.